Warranty Policy

Effective Date: 06/06/2025

Thank you for choosing Supradil. We stand by the safety, integrity, and performance of every product we create. Your satisfaction and skin health are our top priority.

We proudly offer a 30-Day Limited Warranty on all eligible Supradil skincare purchases.

✅ What’s Covered:

This warranty covers manufacturer defects in materials or workmanship, such as:

  • Damaged or defective packaging upon arrival

  • Faulty pump mechanisms or droppers

  • Product leakage due to manufacturing error

  • Incorrect product received

❌ What’s Not Covered:

This warranty does not cover:

  • Product dissatisfaction due to personal skin reactions

  • Damage from improper storage (e.g., heat, freezing, sunlight)

  • Products not purchased directly from supradil.com or authorized retailers

  • Normal product usage or depletion over time

📄 Warranty Requirements:

To submit a claim, the following conditions must be met:

  • You must provide a valid proof of purchase (order confirmation or receipt)

  • The issue must be reported within 30 days of delivery

  • Warranty applies only to the original purchaser

  • Warranty is valid for orders worldwide

🔧 How We Handle Warranty Claims:

Once your claim is reviewed, we may:

  • Send a replacement product at no cost

  • Offer store credit equal to the value of the item

  • Request photo evidence of the issue for internal quality review

📩 To File a Warranty Claim:

Please email us at contact@supradil.com
Include your order number, product name, and a clear description or photo of the issue.